Ordering: We do not accept phone or email orders. All orders must be placed online.

Contacting Us: Spam calling is out of control so we do not provide a phone number. Please use our Contact Form to reach out if needed.

Payments: For your convenience we accept all major credit cards, Apple Pay and Google Pay. All payments are charged in real time at checkout so please make sure your order is correct before finalizing. Changes cannot be made after the order is submitted.

Coupon Codes: Make sure to add any coupon codes during checkout. We cannot add them after your payment has been processed. Please sign up for our email list to receive special savings and promotions!

Returns and refunds: All orders come with a 14 day money back guarantee. Simply return your order within 14 days of delivery to receive a refund of the original purchase price. We will only accept returns of unused, unopened merchandise in perfect condition. Please use packing materials to pad the products and protect them during return shipping. We can only refund your money if the items are returned undamaged and within 14 days. Shipping costs are not refundable.

Shipping and Handling: ShiningSea Naturals ships orders to the USA only, usually within 1-3 days via USPS Ground Advantage. (Continental U.S. only, our choice of carrier, we most frequently ship via USPS) Incorrect shipping addresses entered during checkout will result in additional charges if your order must be rerouted or re-shipped.

Backordered Products: On occasion our products may be backordered. If we believe we can have your order ready to ship to you in a reasonable timeframe, we will contact you to ensure you are satisfied with that timeframe. If not, we will promptly refund your money.

Incorrect, Damaged, Lost or Stolen Goods: If your package arrives with incorrect or damaged items, please save all contents and packing materials and contact us within 3 days or receiving the package. We may require pictures. If you suspect your package was lost during shipment, please contact us promptly. If you suspect your package is stolen after being delivered, you must file a mail-theft complaint. Packages marked as delivered by the carrier that are missing are not our responsibility. Issues with package deliveries must be reported to us within 14 days, with no exceptions.

Disclaimer: Statements made on our website are not intended to treat any medical conditions or replace the care or advise of a licensed healthcare professional.

Privacy policy: Effective Date: December 28, 2025

At ShiningSea Naturals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website shiningseanaturals.com, make purchases, or interact with our services. By using our site, you agree to the practices described here.

1. Information We Collect

•  Personal Information: When you place an order, subscribe to emails, or contact us, we collect details like name, email address, shipping/billing address, phone number, and payment information (processed securely via Stripe).

•  Usage Data: Automatically collected via cookies and similar tools: IP address, browser type, device info, pages visited, time spent, and interactions (e.g., cart additions).

•  Marketing Data: If you opt-in to newsletters via MailPoet, we collect email preferences and engagement metrics (opens, clicks).

•  Cookies & Tracking: We use essential cookies for site functionality (e.g., WooCommerce cart). With your consent (via Complianz banner), we enable analytics cookies for site improvement. See our Cookie Policy below.

We do not collect sensitive data like health info unless voluntarily provided (e.g., in contact forms).

2. How We Use Your Information

•  Orders & Fulfillment: Process purchases, ship products, and provide customer support (via WooCommerce/Stripe).

•  Communication: Send order confirmations, updates, and marketing emails (via MailPoet) if you opt-in.

•  Site Improvement: Analyze usage (e.g., via basic WooCommerce stats) to enhance user experience.

•  Legal Compliance: Comply with laws, prevent fraud, or respond to requests.

3. Sharing Your Information

•  Service Providers: We share with trusted partners: Stripe (payments), MailPoet (emails), WooCommerce (e-commerce). They access only what’s needed and are bound by confidentiality.

•  Legal Requirements: If required by law, subpoena, or to protect rights/property.

•  No Selling: We do not sell your data to third parties.

•  International Transfers: Some data may be processed outside the US (e.g., by service providers like Stripe with EU servers), but we ensure adequate safeguards like standard contractual clauses.

4. Cookies & Tracking Technologies

We use cookies for essential functions (e.g., remembering your cart). With consent (via our banner powered by Complianz):

•  Functional cookies: Enhance site features.

•  Analytics cookies: Track anonymous usage for improvements. You can manage preferences anytime via the banner or browser settings. Rejecting cookies may limit site functionality.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined (e.g., order data for 7 years for tax records, email subscribers until unsubscribed). Usage data is anonymized and kept for up to 2 years for analytics.

6. Your Rights

•  Access, correct, or delete your data: Email us at info@ShiningSeaNaturals.com 

•  Opt-out of marketing: Unsubscribe link in emails or contact us.

•  California Residents (CCPA): Request disclosure/deletion (no data sold).

•  EU Residents (GDPR): Additional rights to object/portability.

7. Children’s Privacy

Our site is not for children under 13 — we do not knowingly collect their data.

8. Third-Party Links

Our site may link to external sites (e.g., social media). We are not responsible for their privacy practices — review their policies.

9. Changes to This Policy

We may update this policy — changes posted here with new effective date.